If you have encountered a problem with your order (such as an error in the title, quantity, or a defective book), please notify us by submitting the form located below this FAQ section. Select the option “Order Tracking and Returns” and provide the delivery note number along with a description of the issue. 

If you cannot provide the delivery note number, include your customer account number and any relevant details about the order (such as the date you placed it or its contents). We will work to provide you with a solution as soon as possible.