Please verify the login details you're entering for AV4 and make sure they are correct. It is important that you are using the digital book on no more than four different devices.
Try using a different browser and check your internet connection; if the problem persists, attempt access from another device.
After completing these checks, if the issue is not resolved, we ask that you send us more details through the form located at the end of this FAQ section. Select the inquiry reason “Digital tech support,” the product 'Aula Virtual AV4,' and the section “Access.” We will respond as soon as possible.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article